Frequently Asked Questions
Can I return my purchase if I am not fully satisfied?
If you are not completely satisfied with any of our products, excluding opened CDs/DVDs, please return with receipt of purchase for store credit or refund in full within 30 days of purchase. Returns or refunds are applicable to original purchaser only, and only if purchased through Italian Children's Market.
Except in the case of damaged or defective merchandise, customers are responsible for the cost of the return shipping. Please contact Italian Children's Market via email: Italianchildrensmarket@gmail.com for instructions on returning your item.
IMPORTANT: Returns are granted a full refund ONLY if the item was returned in the original condition. This includes the box it came in, or in the case of musical items, the styrofoam casing that it came in. The styrofoam must not be damaged, destroyed in any way. The item must be suitable for restocking.
For return or refund on our Giovanni or Giuliana the Italian Speaking Bears, please refer to our 30-warranty policy included with your Giovanni purchase.
If you no longer have your warranty, please click here.
How do I contact you directly to make an order over the phone?
Our phone number is (310) 427-2700 (we are located in California).
This is a message line only. We do not have a 24-hour service.
Due to our high volume of calls, especially during the holiday season, you may leave a message and we will return your call within 48 hours, or for faster response to questions or concerns, please contact us by e mail: Italianchildrensmarket@gmail.com
How do I contact you by email?
Our email address is : Italianchildrensmarket@gmail.com or use the "contact us" tab on our website.
What if I am not comfortable paying online with my credit card? Do you take personal checks or money orders?
Yes, personal checks and money orders are accepted. Please send your checks payable to Italian Children's Market to:
1536 W. 25th Street, Ste 321, San Pedro, CA 90732
Be sure to include a note describing your item, the quantity, first and last name, your address, phone number and e mail address so we can send you a confirmation and tracking number. Please call or e mail for correct shipping charges.
When will I receive my purchase?
We try our best to process all orders within 24 hours. Please bear with us during busy holiday seasons as we are a small, family -owned company. Estimated shipping time is 4-9 business days once payment is received to all US addresses. Please take note to the weather in your area during the winter holidays. We are not responsible for postal delivery delays due to extreme weather conditions or delays in deliveries during their own busy holiday seasons. International shipments, please allow 3-4 weeks depending on the country and their customs regulations which can cause delays. A tracking number of your package will be e mailed to you once your package is processed. You may refer to your tracking number at any time to easily find out the whereabouts of your package and to get a better idea as to when you will receive your purchase.
Can you ship to another address if I am purchasing as a gift?
Absolutely! Please provide us with your billing address, and the name and address to where it is to be shipped. Please inform us that it is a gift, and we will not include the invoice.
Can you change the name on the teddy bears's sweater to a custom name?
Unfortunately, no. Giovanni is the name of the character. After the greeting, he says "Mi chiamo Giovanni..." (My name is Giovanni). The greeting cannot be changed.
Where is Giovanni the Italian Speaking Bear manufactured?
Our Giovanni is designed in the USA, by Isabella Centofanti, an Italian-American, and manufactured in China. He is a novelty item priced reasonably for all to enjoy. His recorded voice is that of a nine-year-old boy from Italy.